Pryon Safety Series: Modern content creation and management practices

In this week’s discussion of how technology is impacting workplace safety, we look at the information employees use as they perform their work safely, while meeting the regulatory burden that is required of them and their employers. This is part of our series on Workplace Safety that we hosted with Sarah Chambliss, PM Innovation and Transformation at Georgia Pacific, and Mark Mitchell, CEO of Tulli for Field Tech Teams, where they discussed how technology is impacting workplace safety.

Thus far we have discussed:

You can watch this week’s session below:

Mark and Sarah described the difficulty employees have in finding the right answers among the sea of documents they can access. It was disheartening to hear that the past decade’s transformation efforts – of moving content to cloud locations for seemingly greater access – have possibly made it more challenging. These systems have created circumstances where documents are often replicated, versioning standards vary by team and conflicting documentation is created at alarming rates. 

Mark spoke of the increased regulatory burden on enterprises and its effect on how workers can find the right answers to their queries. In a recent article, I learned that it would take over 3 years to read the entire U.S. Code of Federal Regulations (CFR). 

The impact of these circumstances has created a situation that puts employees at risk.

Documents and multiple versions of those documents can be stored in varied locations. How can you tell if version 2.1.5a, for example, is the most recent? Expiration dates or refresh dates have helped, but are certainly not the end answer. 

  • If I find a document which appears to offer a legitimate answer, but the date is not recent, what do I do?
  • Do I take the time to search for a more recent document? 
  • If I don’t find a newer one, then what? 
  • Time is typically important … How much time should I devote to a search?
  • Few people have the luxury to spend an hour looking for a one-sentence answer of what to do when the light is glowing red.

I encourage you to reflect upon Sarah’s and Mark’s perspectives, and I look forward to continuing the conversation on workplace safety.

Thanks to Sarah & Mark for their time.
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