We continue our closer look at the webinar we hosted with Sarah Chambliss, PM Innovation and Transformation at Georgia Pacific, and Mark Mitchell, CEO of Tulli for Field Tech Teams, where they discussed how technology is impacting workplace safety.Thus far we have discussed: Thus far we have discussed
Thus far we have discussed:
- Impacting Workplace Safety with NLP – Pryon Webinar
- What is driving change in workplace safety?
- What are Mark and Sarah working on?
Today, let’s explore how they are successfully implementing their projects and getting adoption with their users. This segment can be watched below:
What is interesting among their answers was the focus on the user. As mentioned in the video, I have been involved in a number of new technologies which rolled out to sales. In nearly every case, the end user – the Sales Rep – was an afterthought. Instead, the company focussed on money-saving initiatives or Sales Management implemented a new process that the software was going to support. Inevitably, we would have another new process and software application in about 18 – 24 months.
Sarah and Mark took a different approach, focusing on the workers and their goals. They posed the right questions: how would this project improve workplace safety and how would it be implemented within their environment? They emphasized the need to focus on the behavior of the users. While the old saying ‘the only constant is change’ remains true, there is another statement that is equally true – people hate change.
Difficulty arises when enterprises fail to map the user’s goals and needs to their own. This creates the sentiment that a new process or technology isn’t being implemented to keep workers safer but to save money. Workers won’t particularly care if a company is saving a penny or two, but they will care if they perceive they will be less safe as a result.
Mark and Sarah do a great job of elevating the importance of the workers’ perspectives. Understanding how workers will view a change and then addressing those concerns is key in integrating technology for improved workplace safety.